Legal
Refund & Delivery Policy
Last updated: 16 November 2026
Delivery
The WardWiser certificate is a digital product. Nothing is shipped. It's delivered instantly in your browser after a successful payment, ready to download as PDF and PNG. A copy stays saved on the device you used, and you can download it again from the home page.
If you didn't receive your certificate
If your payment went through but no certificate appeared, email hello@wardwiser.com with your Razorpay payment ID (it's in your payment confirmation). We'll send the certificate within 48 hours, or refund you in full.
Refunds
You can ask for a full refund within 7 days of purchase if:
- you were charged but didn't receive your certificate,
- you were charged more than once for the same certificate, or
- the certificate has a technical defect we can't fix.
Because the certificate is delivered instantly and personalised, we can't refund a change of mind once it has been delivered. If your name was misspelled, email us within 7 days and we'll reissue it free of charge.
Approved refunds go back to the original payment method within 5–7 working days, through Razorpay.
Cancellation
Purchases are one-time payments. There are no subscriptions and nothing renews.